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Terms & Conditions

1. Package Tour Contract

  • This trip is a tour planned and implemented by J-TRIP GLOBAL,INC. Customers participating in this trip will enter into a Package Tour Contract (hereinafter referred to as the "Travel Contract") with the Company.
  • We will make arrangements, manage the itinerary, and undertake to provide transportation, accommodation, and other travel services (hereinafter referred to as "Travel Services") offered by transportation and accommodation facilities according to the travel schedule defined by the Company.
  • The content and conditions of the travel contract are based on our website, this travel conditions document, the final itinerary provided before departure, referred to as the "Final Itinerary," and the Company's travel industry standard package tour contract (referred to as the "Company's Terms").

2. Application for Travel and Timing of Contract Formation

  • Customers will fill out the designated travel application form and submit it, along with the application fee specified on the website, to the Company or its commissioned sales office (hereinafter referred to as "the Company, etc."). The application fee will be included as part of the travel fare payment when making the payment. The travel contract is considered concluded when the Company, etc. accepts the contract and receives the application fee.

    ■ Application Fee (Per Person)

    Travel Fare Application Fee
    Total Travel Fare Up to 20% of the Total Travel Fare
  • We may accept reservations for travel contracts by telephone, mail, fax, or other means of communication. In this case, the contract is not concluded at the time of reservation, and we will notify the acceptance of the reservation, after which the customer must submit the application form and pay the application fee within 3 days from the day following the date of notification. If the application fee is not paid within this period, we will treat the reservation as nonexistent.
  • For telephone applications, the travel contract is considered concluded when We receives the application fee according to (2), and for applications by mail or fax, the contract is considered concluded after payment of the application fee and notification of the acceptance of the travel contract by us. Even in cases of application by telephone, mail, fax, or other means of communication, the contract is considered concluded according to the terms of the communication contract when the contract is concluded.
  • If there is an application for travel from the person responsible for the contract representing the travelers forming a group, we will consider that the person responsible for the contract has all the authority regarding the conclusion and cancellation of the contract.
  • The person responsible for the contract must submit the list of participants to us, by the date specified.
  • We assumes no responsibility for the debts or obligations that the person responsible for the contract currently has or may have in the future towards the participants.
  • If the person responsible for the contract does not accompany the group, we. will consider the appointed representative by the person responsible for the contract as the person responsible for the contract.

3. Application Conditions

  • Individuals under 18 years of age require parental consent. Individuals under 15 years of age must be accompanied by a guardian.
  • For trips targeting specific customer groups or having specific travel purposes, the Company may refuse participation if the age, qualifications, skills, or other conditions do not meet the conditions specified by the Company.
  • If it is discovered that a customer is a member of a gang, a gang member, or affiliated with anti-social forces, the Company may refuse participation.
  • Customers with chronic illnesses, those currently experiencing health issues, pregnant individuals, and those with physical disabilities requiring special consideration should notify the Company at the time of travel application. The Company will make reasonable efforts to accommodate within its capabilities. In such cases, any costs associated with special measures taken by the Company for the customer will be borne by the customer. In this case, a medical certificate may be required. Additionally, depending on local conditions and the situation of relevant agencies, the Company may conditionally require the presence of an assistant/companion, change the content of some parts of the course, recommend another less burdensome trip, or decline participation to ensure the safety and smooth implementation of the trip.
  • In cases of (1), (2), and (3) in this section, the Company will contact the customer within one week from the application date for (1) and (2) and within one week from the notification date for (3).
  • If the customer becomes ill, injured, or requires medical diagnosis or treatment during the trip, and the Company determines that necessary measures are needed to ensure the smooth implementation of the trip, all expenses associated with these measures will be borne by the customer.
  • Separate actions by customers are generally not allowed. However, depending on the course, separate conditions may be accepted.
  • If the Company determines that a customer may cause inconvenience to other customers or hinder the smooth implementation of group activities, the Company may refuse participation.
  • In cases where there are business reasons for the Company, the Company may refuse the application.

4. Provision of Contract Documents and Final Itinerary

  • The Company will promptly provide customers with a contract document containing information on the travel schedule, the content of travel services, and other travel conditions, as well as matters related to the Company's responsibility. The contract document will be composed of the website, this travel conditions document, etc.
  • As a supplementary document to (1) above, the Company will provide customers with a final itinerary containing confirmed information about meeting times and locations, transportation used, accommodation facilities, etc., no later than the day before the start of the trip. However, if the application is made seven days or more before the departure date, the Company may provide it on the day of departure.

5. Payment of Travel Fare

The travel fare must be paid 15 days before the day before the start of the trip. If the application is made on or after the 15th day before the day before the start of the trip, the payment must be made by the deadline specified by the Company before the start of the trip. Even if the Company and the customer do not conclude the communication contract specified in Article 23, if the customer is a card member of an affiliated card company and the customer agrees, the Company may charge the travel fare (including the application fee, additional fee as displayed, cancellation fee as specified in Article 13, additional charge specified in Article 9, and transfer fee specified in Article 12) without the customer's signature from the affiliated card. In this case, unless the customer makes a request, the date of card use will be considered the customer's agreement date.

6. The Travel Fare

  • Among the participating customers, unless otherwise indicated, those aged 12 and above will be charged the adult fare, those aged 6 and above (3 and above for courses using aircraft) but under 12 will be charged the child fare.
  • The travel fare is displayed for each course. Please check with your departure date and the number of participants.
  • The "travel fare" is the basis for calculating the application fee specified in paragraph (2), the cancellation fee specified in paragraph (1) of Article 13, the penalty fee specified in paragraph (3) of Article 13, and the change compensation specified in Article 22. The calculation method for the "travel fare" in advertisements or on the website is the "amount displayed as the travel fare" plus the "amount displayed as the additional fee" minus the "amount displayed as the discount."

7. Inclusions in the Travel Fare

  • Fare/charges for transportation means specified in the travel itinerary, accommodation expenses, meal expenses, admission fees, viewing fees, consumption taxes, and other various taxes.
  • Expenses for escorts accompanying courses with escorts, necessary consideration for group activities.
  • Other items indicated on the website as included in the travel fare. Refunds will generally not be made for costs that are not used at the customer's convenience.

8. Exclusions from the Travel Fare

In addition to paragraphs (1) to (3) of the preceding paragraph, the travel fare does not include the following. Some examples are listed below.

  • Excess baggage fees (for weight, volume, or quantity exceeding specific limits).
  • Airport facility usage fees (except when explicitly stated on the website).
  • Additional personal expenses, such as cleaning fees, telegraph and telephone charges, and associated taxes and service charges.
  • Fees for optional tours (short trips with additional charges) attended only by those who wish to participate.
  • Additional fares/charges imposed by transportation means (e.g., fuel surcharges).
  • Transportation and accommodation expenses from home to the departure/arrival location.

9. Additional Fees

The "additional fee" in paragraph (6) refers to the following fees. (Except for cases where they are included and displayed as part of the "travel fare" in advance.).

  • Additional charges for upgrading to hotels or room types referred to as "Grade Up Plan" by the Company.
  • Difference fees for plans such as "Meal Plan" where meals are included, and "No Meal Plan" where meals are not included.
  • Additional charges for extending the stay at hotels referred to as "Extension Plan" by the Company.
  • Fare difference for changing the class of airline seats referred to as "Super Seat Additional Fee" by the Company.
  • Other items referred to as "×××× Additional Fee" by the Company (additional fee for straight check-in, additional fee for airline company-specified preferences, etc.).

10. Changes to the Contents of the Travel Contract

Even after the conclusion of the travel contract, if natural disasters, political disturbances, riots, the discontinuation of travel services by transportation and accommodation facilities, orders from government offices, or other reasons beyond the control of the Company occur, making it unavoidable, the Company may, in order to ensure the safety and smooth implementation of the trip, explain to the customer in advance the reasons why the Company is not involved in such circumstances and the causal relationship with such circumstances, and may change the travel schedule and the content of travel services. However, in cases of emergency, the Company will explain the changes after they are made.

11. Change in Travel Expenses

We, the Company, will not make any changes to the travel expenses, additional charges, or discount amounts after the conclusion of the travel contract, except in the following cases:

  • If the fare or charges of the transport facility to be used undergoes significant revisions beyond the normal extent due to drastic changes in economic conditions, we will adjust the travel expenses by the difference in revision. However, when increasing the travel expenses, we will notify the customer at least 15 days before the day preceding the start date of the trip.
  • In the event of a significant reduction in the applicable fare or charges as stipulated in (1), we will decrease the travel expenses by the amount of reduction.
  • If there is a change in the travel itinerary resulting in a decrease in costs required for the trip's execution, we will reduce the travel expenses by the difference.
  • 4. In case of changes to the travel content as per Section 10, leading to an increase in the costs required for the trip's execution (including cancellation fees, default fees, and other expenses already paid or to be paid for changes in the contract), we will only modify the travel expenses by the difference unless the change is due to a shortage in seats, rooms, or other facilities provided by transport or accommodation facilities despite the services being offered or provided.
  • If we indicate on our website or other media that travel expenses vary based on the number of users of transport or accommodation facilities, and the number of users changes irrespective of reasons attributable to us after the conclusion of the travel contract, we will modify the travel expenses within the scope specified in the contract document.

12. Customer Replacement

Customers may transfer their contractual status to another person with our consent. In such cases, customers must fill in the required details and submit them to us. A handling fee of the specified amount (either JPY5,000 per person or the higher amount if cancellation fees under Section 13 apply) will be charged. If air tickets have already been issued, additional costs related to reissuing may be charged. The transfer of contractual status becomes effective upon our approval, and the person receiving the transfer inherits all rights and obligations related to this travel contract. However, we reserve the right to refuse the transfer if transport or accommodation providers refuse to accept the replacement for reasons beyond our control.

13. Cancellation Fees

  • In the event of customer-initiated cancellations after the conclusion of the travel contract, cancellation fees, as indicated on the website and below, will be charged. For participants, the difference in the number of users per room will also be applicable.
    *Cancellations made after business hours will be treated as the next business day.
  • Cancellation fees will apply if the cancellation is due to reasons not attributable to our responsibility related to loan handling.
  • Failure to pay the travel expenses by the due date will result in the assumption that the customer has canceled the travel contract on the day following the due date, and a default fee equal to the cancellation fee will be charged.
  • Changes to the departure date at the customer's convenience or partial changes to the itinerary during transport or accommodation will be treated as the cancellation of the entire trip, and standard cancellation fees will be applicable.

    Cancellation Fees for Domestic Travel (excluding Tables 1 and 2)
    Cancellation Date Cancellation Fees
    21 days or more before the start of the trip (or 11 days for day trips) Free
    From the 20th day to 8 days before the start of the trip (or 10 days for day trips) 20% of the travel expenses
    From the 7th day to 2 days before the start of the trip 30% of the travel expenses
    On the day before the start of the trip 40% of the travel expenses
    On the day of the trip (excluding 6) 50% of the travel expenses
    Cancellation or non-participation after the trip has started 100% of the travel expenses

14. Cancellation Before the Start of the Trip

  • Customer's Cancellation Rights
    • Customers can cancel the travel contract at any time by paying the specified cancellation fees, but requests for cancellation will be accepted only during the operating hours of the applying office. (Please confirm the business days, hours, and contact information at the time of application, as cancellation fees may vary depending on the application date.) If multiple participants cancel, the difference in the number of users of transport or accommodation (per vehicle or room) will be charged for each.
    • Customers can cancel the travel contract without cancellation fees if:
      • There is a change in the travel contract content, limited to significant changes listed in the left column of Section 22.
      • The travel expenses are increased based on Section 11(1).
      • Extraordinary circumstances, such as natural disasters, wars, riots, the cessation of travel services by transport or accommodation providers due to official orders, or other reasons, make it impossible or highly likely impossible to implement the trip safely and smoothly.
      • The final travel schedule, as per Section 4(2), is not provided to customers by the date specified in the same section.
      • The scheduled trip implementation according to the homepage becomes impossible due to reasons attributable to us.
    • In the case of cancellation under 14(1) [1], we will refund the travel expenses (or application fee) already received, deducting the specified cancellation fee. If the cancellation fee cannot be covered by the application fee, the difference will be charged. In the case of cancellation under 14(1) [2], we will refund the entire travel expenses (or application fee) already received.
  • Company's Cancellation Rights
    • If customers fail to pay the travel expenses by the deadline specified in Section 5, we may cancel the travel contract, and in this case, a default fee equal to the cancellation fee specified in 14(1) [1] will be charged.
    • The company may cancel the travel contract if:
      • Customers do not meet the gender, age, qualifications, skills, or other travel participation conditions explicitly specified by us.
      • Customers are identified as members of organized crime, affiliated with organized crime, or other antisocial forces.
      • Due to illness, absence of necessary caregivers, or other reasons, customers are deemed unable to endure the trip.
      • Customers cause inconvenience to other customers or hinder the smooth implementation of group activities.
      • Customers request a burden beyond a reasonable range regarding the contract content.
      • The number of customers does not meet the minimum number specified on the homepage. In this case, we will notify the cancellation of the trip at least 13 days before the start of the trip (or 3 days for day trips).
      • In the case of insufficient snowfall for a trip focused on skiing, or if conditions specified by us in advance for the implementation of the trip are not met or are highly likely not to be met.
      • In the event of natural disasters, war, riots, cessation of travel services by transport or accommodation providers due to official orders, or any other reasons beyond the control of the company, making the safe and smooth implementation of the trip according to the travel schedule on the homepage impossible or highly likely impossible:
    • If the company cancels the travel contract under 2 [1], we will refund the travel expenses (or application fee) already received, deducting the stipulated default fee. Also, in the case of canceling the travel contract under 2 [2], we will refund the entire travel expenses (or application fee) already received.

15. Cancellation After the Start of the Trip

  • Customer's Right to Cancel
    • If the customer voluntarily departs during the trip, it will be considered a waiver of rights, and no refunds will be provided.
    • If, due to reasons not attributable to the customer, the customer cannot receive the travel services as listed on the website, the customer may cancel the relevant portion of the contract without paying cancellation fees.
    • In the case outlined in [1] [2], the company will refund to the customer the portion of the travel expenses corresponding to the unreceived part of the travel services. However, if the reason for the inability to receive the services is not attributable to the company, the refund will be made after deducting from the respective amount the fees related to the cancellation, default charges, or any other expenses already paid or to be paid for the travel services, or the amount of expenses to be paid in the future.
  • Company's Right to Cancel
    • The company may, with prior explanation of reasons, partially cancel the travel contract in the following cases:
      • When the customer is unable to endure the continuation of the trip due to illness, absence of necessary assistance, or other reasons.
      • When it becomes apparent that the customer is a member of organized crime, related to organized crime, or associated with antisocial forces.
      • When the customer disrupts the discipline of group actions by disobeying instructions from the company, assaulting or threatening tour conductors, or other actions hindering the safe and smooth implementation of the trip.
      • In the event of natural disasters, war, riots, cessation of travel services by transport or accommodation providers due to official orders, or any other reasons beyond the company's control, making the continuation of the trip impossible.
    • Effect of Cancellation and Refund
      In case the company cancels the travel contract due to the reasons stated in [1], any fees already paid or to be paid, including cancellation fees and default charges, to providers of the travel services that were not received due to the cancellation will be borne by the customer. In this case, the company will refund the portion of the travel expenses related to the unreceived travel services, deducting cancellation fees, default charges, or other expenses that have been or are to be paid by the company to the service providers.
    • In cases [1] (a) and (c) of [1], if the company cancels the travel contract, the company will make necessary arrangements for the customer's return to the place of departure at the customer's expense.
    • If the company cancels the travel contract based on the provisions of [1], the contractual relationship between the company and the customer will only be terminated for the future. Any debts of the company related to travel services already received by the customer will be deemed settled.

16. Refund of Travel Expenses

  • In cases where the company is required to refund the customer due to a reduction in travel expenses according to the provisions of 1(3)(5) of Section 11 or due to the cancellation of the travel contract by the customer or the company according to the provisions of Sections 13 to 15, the company will refund the amount to the customer within 7 days from the day after the cancellation for refunds due to cancellation before the start of the trip, and within 30 days from the day after the travel end date specified on the website for refunds due to reductions or cancellations after the start of the trip.
  • The provisions of this section [1] do not prevent the customer or the company from exercising the right to claim damages as stipulated in Section 18 (Company's Responsibility) or Section 20 (Customer's Responsibility).
  • Customers are required to request refunds at the application store within one month from the departure date.
  • For refunds after the issuance of coupon vouchers, the presented coupon vouchers will be necessary. If the coupon vouchers are not submitted, the refund of the travel expenses may not be possible.

17. Tour Conductor

  • For courses labeled as ""With Tour Conductor,"" a tour conductor will accompany the entire itinerary. The tour conductor's services will generally focus on tasks necessary to smoothly implement the schedule outlined in the contract. During the trip, customers are required to follow the instructions of the tour conductor for the smooth execution of the itinerary and for safety. The tour conductor's working hours are generally from 8:00 AM to 8:00 PM.
  • For courses labeled as "With Local Tour Conductor," a local tour conductor will accompany the trip from arrival at the travel destination to departure. The duties of the local tour conductor align with those described for the tour conductor in [1].
  • For courses labeled as "Local Staff Assistance," no tour conductor will accompany the trip, but local staff will perform necessary duties to facilitate the trip.
  • Individual plans do not include a tour conductor. Customers will be provided with the necessary coupons to receive travel services, and they must handle the procedures themselves. In case of sudden trip cancellations due to the discontinuation of service or customer convenience, please contact the selling store. If the selling store is closed or unavailable during non-business hours, please personally handle cancellation notifications and procedures for the remaining planned services (hotels, transportation, etc.). Failure to notify or process cancellations may result in waiving rights, and no refunds will be provided.
  • In sections where no local tour conductor accompanies or local staff does not perform duties, if circumstances such as inclement weather necessitate changes to the service, customers are responsible for arranging alternative services and necessary procedures.

18. Company's Responsibility

  • The company will compensate the customer for damages caused intentionally or negligently by the company or its agents in the performance of the contracted package tour. However, this liability is limited to cases where notification is made to the company within 2 years from the day following the occurrence of the damages.
  • The company is generally not liable for damages in cases where the customer incurs damages due to the following reasons. This exemption applies, regardless of the provisions of [1], to damages resulting from:
    • Natural disasters, wars, riots, or changes or cancellations of travel schedules due to these reasons
    • Accidents or fires occurring during transportation, accommodation, or other services
    • Cancellation of service provision by transportation, accommodation, or other services, or changes or cancellations of travel schedules due to these reasons
    • Orders from public authorities, isolation due to infectious diseases, or changes in travel schedules or cancellations due to these reasons
    • Accidents during free time
    • Food poisoning
    • Theft
    • Delays, disruptions, schedule changes, or route changes in transportation, etc., or changes in travel schedules or shortened destination stays due to these reasons
  • Regarding damages related to baggage covered by [1], if the customer reports the damages to the company within 14 days from the day following the occurrence, the company will compensate the damages. However, regardless of the amount of damage, the company's compensation is capped at a maximum of ¥150,000 per person, except in cases where the company is intentionally or seriously negligent.

19. Special Compensation

  • The company will pay death compensation, residual disability compensation, hospitalization consolation money, and outpatient consolation money to the customer or their legal heirs, regardless of whether the company is responsible for the accident, in the event that the customer suffers bodily injury due to an accidental and sudden external accident during participation in a package tour arranged by the company. However, compensation will not be provided for cash, credit cards, valuables, developed films, and other items specified in Article 18(2) of the company's special compensation regulations.
  • Notwithstanding [1], if no travel services included in the package tour arranged by the company are provided on a specific day, as explicitly stated on the website, it will not be considered during the participation in the package tour.
  • If the customer incurs damages during the participation in the package tour, due to intentional actions, driving under the influence of alcohol, diseases, or other reasons not covered by the package tour and resulting from accidents during dangerous activities such as skydiving, hang gliding, riding ultralight power aircraft (motorized hang gliders, microlights, ultralights, etc.), gyroplane rides, or similar risky activities, the company will not provide compensation and consolation money under [1]. However, this exclusion does not apply when such activities are included in the package tour itinerary.
  • Compensation for damages will not be provided by the company for items such as cash, securities, credit cards, coupon tickets, airline tickets, passports, driver's licenses, visas, deposit certificates, savings certificates (including passbooks and cash dispensing machine cards), various data, and other items specified as excluded from compensation in the company's special compensation regulations.
  • Even if the company has overlapping obligations to pay compensation under [1] and indemnification obligations under the preceding clause, fulfilling one obligation will be deemed as the fulfillment of both obligations up to the amount of that obligation.

20. Customer's Responsibility

  • If the company incurs damages due to intentional acts, negligence, acts contrary to laws and public order and morals, or failure by the customer to comply with the provisions of the company's terms and conditions, the company will seek compensation for the damages from the customer.
  • The customer must make an effort to understand the rights, obligations, and other contents of the package tour contract when entering into a contract for a package tour arranged by the company, using the information provided by the company.
  • After the start of the trip, if the customer recognizes that travel services different from those stated in the contract are provided, the customer must promptly report this to the tour conductor, intermediary, local guide, the relevant travel service provider, or the application store at the travel destination.
  • If the customer is determined by the company to be in a condition requiring protection due to illness, injury, etc., during the trip, the company may take necessary measures. In such cases, if this is not due to the company's fault, the customer is responsible for the costs incurred for such measures, and the customer must pay the specified costs to the company by the designated deadline and method.
  • In the case of loss of coupon vouchers, the customer will bear the transportation fares and fees associated with the reissue of the coupon vouchers. The fare and fees in this case will be the amount specified by the transportation provider.

21. Optional Tours or Information Provision

  • For customers participating in our package tours, the company may collect an additional participation fee for package tours planned and conducted by the company (hereinafter referred to as "company optional tours"). The application of Article 19 (Special Compensation) regarding company optional tours will be treated as part of the content of the main package tour contract. Company optional tours will be explicitly identified as "Planned by: the company" on the website and other platforms.
  • If the operator of the optional tour is someone other than the company and this information is explicitly stated on the website, the company will compensate for damages specified in Article 19 (Special Compensation) incurred by customers during participation in the optional tour, based on the provisions of that article (except when the date of use of the optional tour is a "non-arrangement day" for the main package tour, and this is explicitly stated on the website or in written confirmation). The responsibilities of the operator of the optional tour and the customer are entirely based on the terms set by that operator.
  • If the company provides information about possible sports activities, etc., on the website, explicitly stating it as "mere information provision," the company will make it clear. In this case, the company will apply the special compensation regulations of Article 19 to damages incurred by customers during participation in such possible sports activities (except when the date of use of the optional tour is a "non-arrangement day" for the main package tour, and this is explicitly stated on the website or in written confirmation), but the company will not assume any other liability.

22. Itinerary Assurance

  • In the event of significant changes to the contractual details listed in the left column of the table below (excluding changes specified in [1], [2], [3] below), the company will compensate the customer by paying a modification compensation calculated by multiplying the percentage listed in the right column of the table by the ""Travel Fare"" defined in Section 6. Payment will be made within 30 days from the day after the completion of the trip. However, if the company is clearly liable for the change under the provisions of Section 18(1), compensation will be paid as damages, in whole or in part, rather than as modification compensation.
    • The company will not pay modification compensation for changes resulting from the following circumstances:
      Changes due to adverse weather, natural disasters, wars, riots, orders from public authorities, cancellation, suspension, closure, etc., of transportation/accommodation services, delays, changes in transportation
    • In the case of changes resulting from the cancellation specified in Sections 14 and 15 of the agreement, the company will not pay modification compensation.
    • In the event that the sequence of receiving travel services, as stated on the website, is altered, and you are still able to receive the specified services during the trip, the company will not compensate for any change.
  • Despite the provisions of [1], the amount of modification compensation paid by the company under one travel contract is limited to 15% of the "Travel Fare" defined in Section 6. Additionally, if the amount of modification compensation to be paid under one travel contract is less than ¥1,000 per person, the company will not pay modification compensation.
  • With the customer's consent, the company may provide compensation in the form of goods or services equivalent to or in lieu of monetary modification compensation or damages.
    The amount of change compensation = The following rate per case × Travel cost
    Changes for which the company pays change compensation Notified to the customer by the day before the start of the trip Notified to the customer after the start date of the trip
    Changes to the start or end date of the trip as stated on the website or in the confirmation document. 1.5% 3.0%
    Changes to the designated tourist sites or facilities (including restaurants) or other destinations as stated on the website or in the confirmation document. 1.0% 2.0%
    Changes to a lower fare class or facilities of the transportation means as stated on the website or in the confirmation document (limited to cases where the total amount of the changed class and facilities is lower than that stated on the website or in the confirmation document). 1.0% 2.0%
    Changes to the type or company name of the transportation means as stated on the website or in the confirmation document. 1.0% 2.0%
    Changes to the domestic starting airport or ending airport as stated on the website or in the confirmation document. 1.0% 2.0%
    Changes to connecting or stopover flights for direct flights within Japan and between Japan and foreign countries as stated on the website or in the confirmation document. 1.0% 2.0%
    Changes to the type or name of the accommodation facility as stated on the website or in the confirmation document. 1.0% 2.0%
    Changes to the type, facilities, or view of the room, or other room conditions of the accommodation facility as stated on the website or in the confirmation document. 1.0% 2.0%
    Changes to the items listed in [1] to [8] above, among the changes listed in the tour title on the website or in the confirmation document. 2.5% 5.0%

23. Travel Conditions by Communication Contract

We may accept travel reservations based on a communication contract where we receive payment for travel expenses and cancellation fees from a cardholder (hereinafter referred to as ""member"") of a card issued by us or affiliated credit card companies (""affiliated companies""). Travel conditions under a communication contract differ from regular travel conditions in the following ways (availability may vary depending on the contracted travel agency):

  • The "card usage date" in this section refers to the date on which the member and we are obligated to fulfill payment or refund obligations based on the travel contract.
  • When applying, please provide us with your "member number (credit card number)" and "card expiration date."
  • The travel contract under the communication contract is deemed concluded when we notify the acceptance of the travel contract by phone or mail. If we notify acceptance via electronic acceptance notification such as e-mail, it is considered concluded when the notification reaches the customer.
  • We will receive payment of the "travel cost amount stated on the website" or "cancellation fee specified in Article 13" without the member's signature using the affiliated company's card, and in this case, the card usage date for the travel cost is considered the "contract date."
  • In the case of a request for contract termination, we will refund the amount deducted by the cancellation fee from the travel cost from the day after the termination request date within 7 days (or 30 days for reductions or cancellations after the start of the trip). The card usage date is considered from the day after the termination request date.
  • If payment cannot be made with the member's credit card due to reasons such as insufficient credit, we will terminate the communication contract. The travel cost must be paid in cash by the date specified by us. If payment is not made by that date, we will charge a default fee equal to the cancellation fee in Article 13(1).

24. Handling of Personal Information

  • We will use the personal information provided in the application form submitted during travel reservation for communication with the customer and within the necessary range for arranging travel services and procedures for receiving those services during the customer's requested trip. Additionally, we may use customer's personal information for the following purposes: [1] providing information on our products, services, and campaigns, as well as those of affiliated companies; [2] requesting feedback and opinions after participating in a trip; [3] requesting participation in surveys; [4] providing special services; [5] creating statistical data.
  • We will jointly use a minimal range of customer personal data, such as name, address, telephone number, or email address necessary for communication with the customer, among the customer's personal data held by us, with our group companies. These group companies may use this data for their business guidance, simplification of customer applications, guidance on event details, and shipping of purchased products. For information about the group companies that jointly use customer personal data and the management of personal data by these companies, please refer to the J-TRIP GLOBAL Corporation website (https://www.jtrip.com/privacy/).
  • For the convenience of customers' shopping at the travel destination, we may provide personal data of customers held by us to souvenir shops. In this case, we will provide the personal data related to the customer's name and the flight name in advance by electronic means, etc. If you wish to stop the provision of personal data to these operators, please inform us at the application store before departure.

25. Criteria for Travel Conditions and Travel Expenses

The reference date for these travel conditions and the reference date for travel expenses will be the date explicitly stated on our website or other platforms.

26. Others

  • If customers request personal guidance, shopping, etc., from tour guides or others, any associated expenses, expenses related to customer injuries, illnesses, etc., expenses related to the loss or retrieval of customer luggage or forgotten items due to customer negligence, and expenses related to separate arrangements will be borne by the customers.
  • While we may guide you to souvenir shops for your convenience, you are responsible for making purchases. We cannot assist with exchanges, returns, etc., for products.
  • If customers agree to the "FlexTraveler System," a system where customers may board an aircraft other than the scheduled flight at the airline's discretion, and choose to board an aircraft arranged by us other than the one we arranged, our arrangement obligations and itinerary management obligations will be considered fulfilled. Additionally, our liability for travel guarantee and special compensation related to the changed portion will be exempted, so please be aware of this.
  • We will not implement the travel again under any circumstances.
  • By participating in ou package tours, you may be eligible for the airline's mileage service. However, inquiries and registration related to this service must be done by the customer directly with the respective airline. We are not responsible for the liability in Article 18(1) and Article 22(1) due to changes in the airline used.
  • In ryokans, hotels, etc., if customers add alcoholic beverages, meals, or other services, consumption tax and other taxes will generally be applied, so please be aware of this.
  • Regarding changes, we have set up tours where we have partially relaxed the conditions for change fees by entering into a special agreement with customers. Details are explicitly mentioned in the tour content, which is also included in the transaction conditions explanation document. For tours not explicitly mentioned, the standard procedures will apply, and the special agreement explained in this section will not be applicable.